To return or exchange an item, please contact us for more information. American Hydroponics will not accept returns without prior authorization. A restocking charge of 15% may be charged on a return unless there was an error in our shipping or the product was defective. Defective products must be identified and written notice given to AmHydro within ten (10) days of receipt of goods.
Responsibility For Installation: Unless specifically addressed in a purchase contract, the purchaser alone shall be responsible for the cost of, and arrangements for, installation of the product(s) sold, and with its/their conformance with all applicable laws and ordinances.
Shipping Damage and Loss Replacement: Unloading of all materials sold by AmHydro shall be the responsibility of purchaser. The purchaser is responsible for inspecting all shipments and making any claims for damage with the carrier. As typically required by the shipping company, the customer (purchaser) must obtain a refund from the carrier to compensate for any shipping damages or loss. Title and the risk of loss or damage to materials shall pass to the purchaser upon delivery to a carrier consigned to the purchaser. The purchaser shall make note of any damage or lost materials on the bill of lading, secure the signature of the truck driver or freight forwarder, and file claim immediately. The purchaser will not be responsible for materials omitted in shipment, or back-ordered. AmHydro will offer the assistance necessary to trace and recover lost goods and will work with the purchaser and the carrier in resolving damage claims. If deemed appropriate AmHydro will ship replacements for damaged goods when possible, and charge the purchaser for products. This charge will be on net 30 day terms.